How to Reset Your Fitbit

If your Fitbit activity tracker isn’t syncing with your phone, tracking your activities properly, or responding to taps, presses, or swipes, resetting the device might resolve those problems.

How you reset a Fitbit and return it to factory settings differs from device to device though, and some models don’t offer a factory reset option. To find how to reset your device, skip to the section below that matches the Fitbit model you have.

How to Reset a Fitbit Flex and Fitbit Flex 2

You’ll need a paperclip, the Flex charger, your computer, and a working USB port to reset your Fitbit Flex or Flex 2. Turn on the PC and bend the paperclip into an S shape before you begin.

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To reset a Fitbit Flex device to factory settings:

Remove the pebble from the Fitbit.
Insert the pebble into the charging cable.
Connect the Flex charger/cradle to the PC’s USB port.
Locate the small, black hole in the pebble.

Put the paperclip in there, and press and hold for about 3 seconds.

Remove the paperclip.

The Fitbit will light up and go through the reset process.

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How to Reset Fitbit Charge and Charge HR

To reset a Fitbit Charge and Charge HR you work through a process to erase the data on it and data associated with it. You’ll need your Fitbit device, the charging cable, and a working USB port to get started.

To reset a Fitbit Charge device to factory settings:

Attach the charging cable to the Fitbit and then connect this to an available, powered-on USB port.

Locate the button available on the Fitbit and hold it down for approximately two seconds.

Without letting go of that button, remove your Fitbit from the charging cable.

Continue to hold down the button for 7 seconds.

Let go of the button and then press it again and hold.

When you see the word ALT and a screen flash, let go of the button.

Press the button again.

When you feel a vibration, let go of the button.

Press the button again.

When you see the word ERROR, let go of the button.

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Press the button again.

When you see the word ERASE, let go of the button.

The device will turn itself off.

Turn the Fitbit back on.

How to Reset a Fitbit Blaze or Fitbit Surge

The Fitbit Blaze doesn’t have a factory reset option. All you can do remove the tracker from your Fitbit account and tell your phone to forget that particular Bluetooth device.

To remove a Fitbit Blaze or FitBit Surge from your Fitbit account:

Visit www.fitbit.com and log in.
From the Dashboard, click the device you'd like to remove.
Scroll down to the bottom of the page.
Click Remove This Fitbit (Blaze or Surge) From Your Account and click OK.

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Now you’ll need to go to your phone’s Settings area, click Bluetooth. Locate the device and click it, and then opt to forget the device.

How to Reset a Fitbit Iconic and Fitbit Versa

Newer Fitbits have the option to reset the device inside Settings. However, you still need to remove the Fitbit from your Fitbit account and forget the device on your phone.