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How to Fix Problems During the Windows Login Process

Sometimes your computer turns on as you'd expect, you get to the Windows login screen, but then something happens. Your computer might freeze up, reboot on its own, or just stop and not respond to anything you do.


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Maybe you see the login screen but after entering your password, nothing happens. On the other hand, maybe you can log in but then Windows freezes and you have to reboot manually. Then again, maybe Windows seems to start but your desktop never shows up and all you can do is move your mouse around a blank screen.


Regardless of the specifics, this is the troubleshooting guide to use if Windows starts most of the way but you can't get logged in or your desktop never fully loads.


How to Fix Stopping, Freezing, and Reboot Issues During Windows Login

Start Windows in Safe Mode. If it fully starts, just restart your computer from there as you normally would and see if Windows starts correctly. A failed update or one-time startup process can sometimes cause stopping, freezing, or reboot-loop issues during the login process. Oftentimes, all Windows needs is a clean boot into Safe Mode and then a restart to clear up the problem.


Start Windows with the Last Known Good Configuration if you have Windows 7 or Vista. (Later versions don't have this feature.) This will return driver and registry settings to the state they were in the last time Windows started up and shut down properly, possibly returning your computer to working order.


Of course, this will only work if the cause of your Windows login issue is related to the registry or a driver configuration.


Repair your Windows installation. A common reason for Windows to fail between the login screen and the successful loading of the desktop is because one or more important Windows files are damaged or missing. Repairing Windows replaces these important files without removing or changing anything else on your computer.


Start Windows in Safe Mode and then use System Restore to undo recent changes. Windows could freeze, stop, or reboot during the login process because of damage to a driver, important file, or part of the registry. A System Restore will return all of those things to a time when your computer was working, which could solve your problem entirely.


Scan your computer for viruses, again from Safe Mode. If you're having problems even getting that far, you may want to get your hands on free bootable antivirus tools for some programs that will scan for viruses even without access to Windows. A virus or other kind of malware might have caused a specific enough problem with a part of Windows to cause it to fail during login.


Clear the CMOS. Clearing the BIOS memory on your motherboard will return the BIOS settings to their factory default levels. A BIOS misconfiguration could be the reason that Windows can't get all the way to the desktop.​


Replace the CMOS battery if your computer is more than three years old or if it's been off for an extended amount of time.

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CMOS batteries are very inexpensive and one that is no longer keeping a charge can cause all sorts of strange behavior at any point during a computer's startup process, all the way up to the loading of the Windows desktop.


Reseat everything in your computer that you can. Reseating will reestablish the various connections inside your computer and could clear up the issue that's preventing Windows from fully starting.


Try reseating the following hardware and then see if Windows will fully start:


  • Reseat all internal data and power cables.
  • Reseat the memory modules.
  • Reseat any expansion cards.


Check for electrical shorts inside your computer. An electrical short is sometimes the cause of problems during the Windows login process, especially reboot loops and hard freezes.


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Test the RAM. Free memory test programs make this easy. If one of your computer's RAM modules fails completely, your computer won't even turn on. Most of the time, however, just a part of your computer's memory will fail.


If your system memory is failing, your computer may freeze, stop, or reboot at any point, including during or after the Windows login process.


Replace the memory in your computer if the memory test shows any kind of problem.


Test the hard drive. Free hard drive testing programs make this easy. A physical problem with your hard drive is certainly a reason why Windows might not start fully. A hard drive that can't read and write information properly can't load the files necessary for Windows to start.

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Replace your hard drive if your tests show an issue. After replacing the hard drive, you'll need to perform a new installation of Windows.


If no hard drive issues are found then the hard drive is physically fine, meaning the cause of your problem must be with Windows, in which case the next step will solve the problem.


Perform a clean install of Windows. This type of installation will completely erase the drive Windows is installed on and then install the operating system again from scratch.


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